heartheirvoice

Heard. Safely.

An independent, for-purpose initiative using AI to help protect people at risk, in partnership with the services that support them.

Partner with us Why we'll never say how

Why it exists

Risk doesn't keep appointments.

Specialist services do extraordinary work with too few hands. Contact with the people they support can be days or weeks apart. But circumstances can change in an afternoon. A breach. A release. A court date. A separation. heartheirvoice exists for the time in between.

Tuesday, 7:40pm

Their next appointment is twelve days away.

A lot can happen in twelve days.

In between

They aren't on their own. Quietly, in a way only they would recognise.

And if something's wrong, a real person knows. Fast.

Most days

Nothing happens at all. That's the point.

An illustration, not a real person.

Everyone

Their voice.
Every voice.

Our name grew from a simple, urgent call to listen to women, who remain far more likely to experience violence from a partner: 1 in 6 women, compared with 1 in 18 men. But harm doesn't choose one gender. So neither does our name.

heartheirvoice is for anyone at risk. Women and men. Trans and gender-diverse people. LGBTQIA+ communities. Older people. People with disability. First Nations people. People from culturally and linguistically diverse backgrounds.

Designed with, not for.

People with lived experience from diverse communities help shape every decision, and are paid for their expertise.

Culturally safe.

Developed alongside First Nations and multicultural services, with language and cultural safety considered from the start.

No assumptions.

We never assume who is at risk, who causes harm, or what a family looks like.

Source: Australian Bureau of Statistics, Personal Safety, Australia 2021–22. Cohabiting partner violence experienced since the age of 15. Our name is inspired by Hear her voice, the reports of Queensland's Women's Safety and Justice Taskforce. heartheirvoice is independent and not affiliated with the Taskforce or the Queensland Government.

Artificial intelligence

AI, put to its best possible use.

We're open about it: heartheirvoice uses AI. Not to replace people, but to extend their reach. Technology takes on the patient, constant attention stretched teams can't give. People do everything that matters.

Human in the loop

Technology listens.
People decide.

AI never acts on its own. Anything that needs attention goes straight to a trained person at a partner service, who decides what happens next.

Do no harm

If it could add risk,
it doesn't ship.

Every feature is tested against one question: could this put someone in danger? If the answer is anything but no, it stays on the drawing board.

Security

Built to government standards.

Designed around Australian government security controls, with Australian-hosted data as the goal.

Privacy

Only what's needed. Nothing more.

We keep the least information possible, for the shortest time possible.

Transparency

Honest with the people it serves.

Everyone who takes part knows exactly what it is, and can stop at any time.

Openness

We say we use AI. Out loud.

No hiding it in the fine print. We believe AI used for good should be named, explained and held to account.

Our promise

How it works.

We will never say.

Not here. Not in the press. Not anywhere public. That's deliberate. The people heartheirvoice protects are safest when the people they need protecting from know nothing about it. Partner organisations receive a full, confidential briefing, and nobody else ever will.

What we stand for

Built on six promises.

Taking part is always a choice. Each person decides when and how often, and can pause or step away at any time, without explaining why.

The team

Public safety people.
Unashamed AI enthusiasts.

heartheirvoice is built by people who have spent their careers keeping others safe. We've worked in the operations rooms, the investigations and the crises. We've seen what stretched teams can't reach, and what well-governed AI could.

Public safety

Policing, investigations, and emergency and disaster coordination.

Security

Government-grade cyber security, privacy and assessment experience.

Hands-on builders, held to responsible AI management standards.

We don't name the team publicly, for the same reason we don't explain how it works. Partners meet us in person.

Partners

Help build it right.

We're looking for a first co-design partner. A specialist service, government agency, funder or technology partner ready to shape a careful, independently evaluated pilot.

If you are in danger, call 000.

heartheirvoice is not an emergency or crisis service.